1. Who We Are

Voiz (voiz.to) is an audio and video transcription service. This policy explains what data we collect, how we use it, and your rights.

2. Data We Collect

Email address — used to identify your account and deliver results.
Audio / video files — uploaded by you for transcription.
Transcripts and summaries — generated output stored on your behalf.
Telegram user ID — if you use our Telegram bot, your Telegram ID is linked to your account.
Usage data — anonymous event analytics (Google Analytics / GTM) for product improvement.

3. How We Use Your Data

To process your transcription and deliver the result.
To send you a magic link for sign-in or a result notification.
To manage your credit balance and process payments.
We do not use your audio or transcripts to train AI models.
We do not sell your data to third parties.

4. Data Retention

Uploaded audio / video files are deleted within 24 hours of processing.
Files awaiting payment are deleted within 48 hours if payment is not completed.
Transcripts and summaries are stored for 1 year, then deleted automatically.
Your email and credit balance are kept as long as your account is active.

5. Third-Party Services

We rely on the following sub-processors:

Google Gemini AI — processes your audio to generate transcripts. Audio is sent to Google's API and governed by Google's data processing terms.
LemonSqueezy — handles credit pack payments. We do not store payment card data.
Telegram — optional bot interface. Governed by Telegram's privacy policy.
Google Analytics / GTM — anonymous usage analytics. No personally identifiable information is included.

6. Your Rights

You may request deletion of your account and all associated data at any time by emailing hello@voiz.to. We will process deletion requests within 30 days.

7. Cookies

We use a session cookie to keep you signed in. Analytics cookies are set by Google Analytics. No advertising or tracking cookies are used.

8. Changes to This Policy

We may update this policy. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact

Questions or requests? hello@voiz.to

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