1. What You Buy

Voiz (voiz.to) sells prepaid credit packs. One credit is one minute of transcription. Credits are added to your account immediately after payment and do not expire. We do not bill recurring subscriptions.

2. Refunds for Unused Credits

If you request a refund within 14 days of purchase and the credits from that pack are still unused, we refund the pack in full, no questions asked. Refunds are all or nothing: a refunded pack has all of its minutes removed from your balance, including any you already spent.

3. Refunds for Failed Transcriptions

If a transcription fails for a technical reason on our side, the minutes are returned to your balance automatically. If that did not happen, email us and we will restore them manually or refund the purchase.

Transcription quality depends on the audio: a recording that is inaudible, heavily distorted, or has no speech in it may produce a poor transcript even though the service worked as designed. We still review these case by case — write to us before disputing a charge.

4. Free Trial Before You Pay

Recordings up to 15 minutes are free within a 60-minute rolling 30-day allowance. Five-minute previews of longer recordings share that allowance. We ask you to try the service first to confirm the service fits your audio and your language before buying a pack.

5. EU Right of Withdrawal

Consumers in the EU normally have 14 days to withdraw from a distance contract. Because credits are digital content delivered immediately, you expressly request immediate delivery and acknowledge that you lose the right of withdrawal for the credits you have already spent. Unused credits remain refundable under section 2.

6. How to Request a Refund

Email hello@voiz.to from the address on your account, with the date and amount of the purchase. We reply within 2 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

7. Chargebacks

Please contact us before opening a dispute with your bank. Almost every case is resolved faster by email, and a chargeback suspends the account until it is settled.

Refund Policy